Support Specialist. Group IT

Provide high-quality IT support globally and locally in Asnæs
Are you motivated to offer comprehensive IT assistance and solve various tech issues? Join our Group IT team as a Support Specialist and ensure a stable IT environment for our global end-users. This is an exciting opportunity to contribute to the implementation of our IT Strategy and work in an inclusive and international setting. Would you like to join a team that emphasizes collaboration and creative solutions?
 

As a Support Specialist, you will be the first point of contact for all IT-related questions locally at our factory in Asnæs for incidents, and service requests. Your responsibility will be to:

• Deliver skilled customer service and technically accurate resolutions.
• Manage IT support service levels.
• Take ownership of incidents and service requests, ensuring timely resolution.
• Collaborate with other teams to resolve issues.
• Create and update knowledge articles and documentation.
• Identify automation opportunities and contribute to their implementation.
• Maintain an approach to ensure IT environment stability.
• Increase IT security awareness and inform management of incidents and preventive actions.

Engaged and service-focused IT professional
We are interested in an engaged and customer-centric professional who excels in critical evaluation and issue resolution. You should have communication skills and the ability to handle complaints and utilize experience in stressful situations. A collaborative mindset and the ability to work well with others are essential.

You also have:

• Education in Computer Science or a relevant field.
• 2+ years of experience in service desk, on-site support, or systems administration.
• Proficiency in handling incidents and service requests.
• Experience with knowledge article creation.
• Solid understanding of ITIL processes and best practices in IT support.
• Familiarity with ITSM solutions like ServiceDesk+.
• Experience in a global environment.

Join us in driving IT excellence
NKT is committed to fostering a diverse organization and a culture where people from different backgrounds can thrive and are inspired to perform at their best. We believe that a diverse organization enables sustainable performance, and that an inclusive and welcoming culture makes for a better place to work.

This role offers career development opportunities, the chance to be part of a collaborative team, and the opportunity to grow your skills in an international setting. Collaborate with us to ensure high-quality IT support is available globally.

"As a leader for the Nordic part of Global IT-support I am passionate about we as a team working together to support the business" says Hiring Manager, Johan Haag.
 

Read more about our offer and listen to some voices of NKT Connectors here!
 

We will review applications continuously, but we recommend you apply no later than 30th of April, 2025. Be aware that personality and cognitive tests might be included in the recruitment process. If you have any questions about the role, you are very welcome to contact Hiring Manager Johan Haag at +46 23 68 420 or Johan.Haag@nkt.com. For inquiries about the recruitment process, please reach out to Renate Pedersen at renate.pedersen@nkt.com. Please note that due to the GDPR regulations we cannot accept any applications via e-mail.

Be a Connector of the green tomorrow!
 

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About NKT
NKT connects a greener world with high-quality power cable technology and takes centre stage as the world moves towards green energy. NKT designs, manufactures and installs low-, medium- and high-voltage power cable solutions enabling sustainable energy transmission. Since 1891, NKT has innovated the power cable technology building the infrastructure for the first light bulbs to the megawatts created by renewable energy today. NKT is headquartered in Denmark and employs 6,000 people. NKT is listed on Nasdaq Copenhagen and realised a revenue of EUR 3.3 billion in 2024. We connect a greener world. www.nkt.com